Case Studies

Currently, officeAutomata is running trials for several businesses in accounting, business process outsourcing, knowledge process outsourcing, data entry, data migration and data reconciliation. We are a new choice for forward thinking companies because our software can solve problems in a simple and unique way.

Unlike other RPA tools, officeAutomata provides ALL the tools required to succeed, not just a select few. Companies can gain a competitive edge over the market with our innovative automation software solutions. officeAutomata decreases the time needed for simple tasks and allows businesses to increase their workload.

Automations can removes manual data processing tasks from your employees day. This creates effective timesaving processes while also reducing costs.

 
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MC Payments has over $50 million in annual transactions. Using an online payment gateway, they needed automated management of $3 million in chargeback, payout , merchant onboarding and settlement transactions. They were also concerned with gaining visibility of employee activities across their international network.

Results

  • Daily actions of eight users were tracked to map business process which could translate into automated transactions

  • officeAutomata assisted in the setup of an Automation department for the company, with a key lead individual to monitor tracking and the development of automation within MC Payments.

  • Key productivity behaviors were documented including number of staff hours both working and idle, level of activity and amount of user activity events per user/per day.

  • Deployed automations and user behavior tracking reporting for the entire organisation 

  • a)     Full deployment of centralized tracking of user activity and engagement will take place at their HQ before rolling out to their four offices across South East Asia.